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OPPORTUNITY: Chief Operating Officer

OPPORTUNITY: Chief Operating Officer

WE ARE HIRING! Culture Syndicates has an exciting new job opportunity. We are looking for a Chief Operating Officer to drive forward our vision and mission. See details of the opportunity, including how to apply, below.

Position title: Chief Operating Officer

Salary: starting at £25,500 and rising to £33,000 depending on experience

 Pay and progression is dependent on company and individual performance

 Hours: 35 hours per week

 Contract length: Ongoing

 Responsible to: Board of Directors

 Responsible for: Head of Workforce Inclusion and Head of Digital Projects

Our Story

Culture Syndicates CIC is a social enterprise with the aim of growing a sustainable cultural sector by delivering innovative and enterprising projects and developing a fair, inclusive and appropriately skilled workforce.

This role is a great opportunity for someone who is passionate about creating change within an organisation and managing complex projects.

We are a small but dynamic organisation currently in a phase of growth. You will be joining the team at an exciting time and we are looking for a confident, mission driven Chief Operating Officer to lead change and development. This role is part of our core team which reports directly to Board of Directors. You will have management for the core team, including Head of Workforce Inclusion and Head of Digital Projects. We will support your development within the role with a personal development plan and appropriate CPD opportunities.

 Overall Purpose of the Post      

  • To lead the delivery of heritage and arts-based projects with clients, towards achieving Culture Syndicates’ social mission to enable culture and build employability, following our business plan.
  • To manage the Culture Syndicates’ team to a high standard including developing and adhering to all procedures and policies.
  • To develop external partnerships nationally and internationally in furtherance of the company’s mission.
  • To act as a high-profile advocate for Culture Syndicates at local, regional, national, and international events.
  • The organisation is based in Nottingham although individuals will also work from home.
  • The role will be based at Culture Syndicates’ Nottingham office and will include undertaking work at client sites. Our client base is national, and travel will be expected to client sites accordingly.
  • The role is eligible to claim travel expenses from Culture Syndicates’ office to client sites.

Principal duties and responsibilities

Leading delivery of Culture Syndicates’ Core services

  • Leading service delivery by understanding and meeting client, project and funder objectives within agreed timescales and budgets.
  • Leading the development of Culture Syndicates’ grant capture and grant management skills for the core services to achieve the company’s mission.

Management and leadership

  • Providing excellent developmental management to staff, and leadership to the wider team, to develop staff capacity and skills and monitor their wellbeing and target achievement.
  • Work with the Board of Directors to shape strategy, oversight and monitor corporate health.

Marketing, sales, communications, and advocacy

  • Leading on our marketing, tendering, communications and advocacy activities to develop Culture Syndicates’ position, brand and revenue.

Governance and strategic business planning

  • Reporting to the Board of Directors to inform strategic decision making and proactively contribute to their strategic business planning and financial forecasting.
  • Lead the Business Planning activities of the organisation.

Finance and Human Resources

  • Manage all elements of the financial administration working directly with the accountants, including managing the bank account and cash flow.
  • Manage all elements of Human Resources for the organisation, including managing and reviewing policies.
  • Level 1 User responsibilities for the Sponsor Management Service (we are a worker visa sponsoring organisation).
  • Managing the smooth running of the Culture Syndicates’ office, services and projects.


  • Taking responsibility for developing and delivering develop effective strategies to develop and maintain operational excellence and to adhere to our policies, such as health & safety and equality & diversity.
  • Manage all elements GDPR regulations for the organisation and report to the Data Protection Officer (represented on the Board of Directors).
  • To be committed to personal and professional development towards improving within your role by contributing in training programmes offered and the Supervision programme.
  • To ensure personal awareness and fulfilment of best practice in project management, administration and the museum, heritage and arts sector.
  • To undertake such duties as commensurate with the nature and salary of this post.

Personal Specification

What type of skills, knowledge and behaviour will I need?

Knowledge and experience (essential):

  • You will understand and be committed to Culture Syndicates’ work, our social mission, and its relation to the cultural sector, particularly regarding equality and diversity.
  • You will need experience of working in the cultural sector and with heritage and/or arts organisations.
  • You will need experience of managerial responsibility.
  • You will have good experience of developing and managing complex projects, including project management, reporting, performance monitoring and budget management.

Skills and behaviours (essential):

  • You will be effective in building relationships with partners, clients, potential clients and stakeholders at all organisational levels.
  • You will have the ability to manage multiple projects and prioritise your workload. You will be an experienced manager, able to delegate and work efficiently with your team, including external consultants.
  • You will have the ability to bring out the best in people, facilitating personal development, both in yourself and others.
  • You will be innovative and entrepreneurial, happy to work outside of your comfort zone and think laterally to tackle new challenges effectively.
  • You will have a deep appreciation for heritage and the arts, including a good understanding of the challenges and opportunities facing the sector, particularly for small and medium sized cultural organisations.
  • You will have an understanding of and commitment to Culture Syndicates’ work, our social mission and its relation to the cultural sector, particularly regarding equality and diversity.

 In addition, because of the frequent need to travel to our clients’ sites, you will need to be able to travel to clients on a regular basis. A full driving licence and access to a car is therefore highly desirable.

What to expect from us


Culture Syndicates is based in Nottingham and the role will be based at our Nottingham office in addition to undertaking work at client sites. Our client base is national and travel to client sites will be expected. Expenses will be paid in accordance with our expenses procedure.

We are currently working from home due to the Covid-19 pandemic. As restrictions lift, we will consider a mix of office based and remote working and we can be flexible according to your individual circumstances.

Working hours

Your core working hours will be between 8.30am and 5pm, Monday to Friday, and will equal 35 hours per week. Your working pattern will be negotiated with the Board of Directors once appointed to the role. The role will include occasional weekend and evening work.


You will work with your line manager to review your training and developmental needs and find appropriate professional development opportunities. We will commit to supporting your training through the following methods:

  • On the job training (in-house training, shadowing etc.).
  • Near the job training (coaching and mentoring).
  • Off the job training (e-learning and classroom-based training).

Equal opportunities

We are committed to ensuring equal opportunities and will make reasonable adjustments for this role where required.

Standard terms and conditions

Health and Safety 

You will take reasonable care for your health and safety in accordance with the provisions of Health and Safety legislation and Culture Syndicates’ codes of practice and procedures. You will exercise proper care in handling, operating and safeguarding any equipment, vehicle or appliance provided, used or issued by Culture Syndicates or provided or issued by a third party for individual or collective use in the performance of your duties.

In the case of home working situations, Culture Syndicates will remain responsible for the health and safety of employees and will ensure that reasonable adjustments are made if required.

Equal Opportunities 

You will uphold Culture Syndicates’ Equal Opportunities practices in accordance with our Equality and Diversity Policy, to ensure the promotion of fair and high-quality services to all.

Customer Care 

You will promote and deliver fair and high-quality customer care services that are sensitive and responsive to customers and in accordance with Culture Syndicates’ conduct policies.


Where appropriate you will work with computers and other technology and associated systems as required, and support staff in its use.

Risk Management Responsibility 

You will take reasonable steps to ensure your awareness of any issues identified in strategic or operational Risk Registers that impact on, or might be impacted on by the performance of your duties. You will exercise the proper care in carrying out actions to mitigate such risks as directed by your line manager or by company or departmental statements of policy.

How to apply

If you are passionate about leading change in the cultural sector and have experience in managing and developing teams, we would love to hear from you.

To apply, please send the following to Natasha Clegg at admin@culturesyndicates.co.uk by 5pm on Thursday 27th May:

  • An up-to-date CV.
  • A written cover letter of no more than 500 words expressing your interest in and suitability for the role OR a video of no longer than 3 and a half minutes expressing your interest in and suitability for the role.

If you have any questions or would like to arrange an informal chat about the role, please contact Natasha on the above email by Tuesday 25th May at 5pm. We will shortlist candidates on Friday 28th May and run interviews the week commencing Monday 31st May.

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